KarvoA front desk for the calls your reception can't take
For GPs, dentists, physios and specialists. Karvo answers the 07:45 rush before reception opens, the lunch hour, the third caller when both lines are busy, and every call after the doors close. It books what can be booked and hands the rest to a person.
Where the calls go missing
Two lines and one receptionist means the third caller waits or hangs up. After 17:00 there is a recorded message and maybe a cellphone number. The patient who can't get through books with another practice, or turns up on Monday with a problem that started on Friday.
What Karvo does with each kind of call
- Book. New and existing patients, with the right practitioner, in the slots you set.
- Reschedule or cancel. Frees the slot and offers the next open one.
- Repeat script. Taken as a message for the doctor. Never promised on the call.
- Results. Become a callback from the practice. Karvo never reads results out.
- Accounts and medical aid. Become a callback from whoever does your billing.
- Emergencies. The caller hears "please call 10177", and the call goes through to your on-call person.
- Anything clinical or unclear. A person, every time.
- Polokwane Family PracticeMedical demo · fictional practicecode 2091
Call as a patient. Book, cancel, ask for a repeat script, ask whether you should be worried. Listen to what it refuses.
Built around Booklet 20 and POPIA
- Every caller hears that Karvo is an automated assistant and that the call is recorded.
- No advice, no diagnosis, no medication guidance. Under the HPCSA's Booklet 20 the practitioner makes the final call (BusinessTech, 27 Nov 2025), and Karvo leaves every clinical decision with your practitioners.
- Health information is special personal information under POPIA. Karvo works as your operator under a written operator agreement, tells you where the data is stored, and deletes it on request.
The one-page compliance sheet, ready to print →
Your weekly report
Every Monday you get a list of every call Karvo handled, with the recording and transcript behind each line. The totals look like this:
Week of 2 to 8 November
Polokwane Family Practice (demo). Sample layout, illustrative numbers.
- Calls answered
- 58
- After hours
- 21
- Bookings
- 27
- Reminders sent
- 44
- Urgent, to a person
- 2
- Messages to staff
- 11
Each urgent call lists who took it and when.
Also: rejected medical-aid claims
Once the front desk is running, we can work through your rejected claims and chase the ones that can be recovered. The first review is free. After that we charge 10 to 15% of what comes back.
Start with a 30-day pilot
R1,500 excl. VAT, setup waived, paid upfront. Your practice stays responsible for clinical decisions, either side can stop on 48 hours notice, and your data is deleted within 30 days of ending.